Frequently Asked Questions (FAQ) – Loupes & Lights
Welcome to Loupes & Lights! Below, you will find answers to the most common questions about our products, shipping, returns, and more. If you have any additional inquiries, feel free to contact us at customer.service@loupesandlights.com.
1. General Questions
Q: What types of products do you offer?
A: We specialize in high-precision dental loupes, surgical headlights, and optical accessories designed for healthcare professionals. Our products include binocular loupes, LED headlamps, and magnification systems with various working distances.
Q: How do I choose the right loupe?
A: The right loupe depends on your profession, working distance, and magnification needs. We offer multiple magnification levels (e.g., 2.5X, 3.0X, 3.5X, 5.0X) and working distances ranging from 350mm to 550mm. If you need assistance, our support team is happy to guide you.
Q: Are your loupes lightweight and ergonomic?
A: Yes! Our loupes are designed for maximum comfort, with lightweight frames and adjustable features to reduce strain during extended use.
2. Shipping & Delivery
Q: How long does it take to process my order?
A: Orders are typically processed within 3 to 5 business days before shipment. However, we aim to dispatch your order within 24 to 48 hours whenever possible.
Q: When will my order arrive?
A: Delivery time depends on your location:
- United States: 10 to 20 business days
- International: Varies based on country and shipping carrier
Q: Which carriers do you use for shipping?
A: We ship via USPS, UPS, FedEx, and DHL. Delivery times may vary depending on the carrier.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Use this number to monitor the delivery status.
Q: Do you ship internationally?
A: Yes! We offer worldwide shipping. Shipping fees and delivery times vary by location.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in original packaging, and include proof of purchase.
Q: How do I request a return?
A: Contact us at customer.service@loupesandlights.com to initiate a return. We will provide instructions on how to send your item back.
Q: Are there items that cannot be returned?
A: Yes. The following items are non-returnable:
- Personalized/customized products
- Personal care items (e.g., hygiene products)
- Hazardous materials
- Gift cards and sale items
Q: Do I have to pay for return shipping?
A: Yes, customers are responsible for return shipping fees. A $3 processing fee will be deducted from the refund.
Q: When will I receive my refund?
A: Refunds are processed within 10 business days after we receive the returned item. Funds are credited back to the original payment method.
Q: What if my item is damaged or incorrect?
A: If you receive a damaged or incorrect item, please report it within 72 hours of delivery for a replacement or refund.
4. Product Warranty & Support
Q: Do your products come with a warranty?
A: Yes, we offer a warranty on all our loupes and lights. Warranty periods vary by product—please refer to the product details or contact us for specific information.
Q: How do I maintain my loupes?
A: To extend the life of your loupes:
- Store them in the provided protective case
- Clean lenses with a microfiber cloth
- Avoid excessive exposure to moisture and extreme temperatures
Q: Can I get replacement parts for my loupes?
A: Yes! We offer replacement nose pads, headbands, and LED light components. Contact us for availability.
5. Payment & Orders
Q: What payment methods do you accept?
A: We accept credit cards, PayPal, and other secure online payment options.
Q: Can I modify or cancel my order?
A: If your order has not yet shipped, we can modify or cancel it. Please contact us as soon as possible.
Q: Do you offer discounts for bulk purchases?
A: Yes! We offer special pricing for bulk orders. Contact us for details.
If you have any additional questions, feel free to reach out!
📩 Email: customer.service@loupesandlights.com
🌎 Website: www.loupesandlights.com
Thank you for choosing Loupes & Lights!